Kapitula писал(а): ↑Пт ноя 15, 2024 3:59 pm
AndrI-Oxa писал(а): ↑Пт ноя 15, 2024 3:58 pm
Я им ещё не звонил...
Не дай им уйти
Ответ от Свиссов... Так... легко сдаваться они не собираются.
Ну ОК...
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Thank you for your message of 16 November 2024.
You have completed a form on SWISS.com to check a passenger’s eligibility for compensation in case of flight cancellation or long delays in application of Regulation EC261/2004.
Your flight LX52 on 8 November 2024 unfortunately had to be cancelled due to an unexpected flight safety shortcoming. On behalf of SWISS and its cooperation partners, I apologize for the inconvenience you had as a result.
This flight irregularity was a consequence of the satellite communication inoperative inflight issue. For this reason, the aircraft had to undergo immediate inspection and be removed from operations.
Safety is SWISS first priority. We consider the described flight cancellations necessary and the irregularity to be extraordinary circumstances. These could not have been avoided even if all reasonable measures had been taken. Therefore, we must deny your claim for compensation in application of regulation EC261/2004.
Although I realise the difficulties caused, I count on your understanding that I am unable to give you a different answer.
It would be our pleasure to welcome you on board again soon and to count you amongst our satisfied guests.
Yours sincerely,
Kelerayani Ratu
Consultant
Customer Feedback Services / R1S
Swiss International Air Lines Ltd.
Customer Feedback Services
P.O. Box
8010 Zurich
Switzerland
SWISS.COM
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